Smaller firms, unfortunately, can be highly susceptible to incidents of fraud. Here's some tips on protecting your company and to prevent external theft.
Top tips
1. Remember
that it is the retailer’s responsibility to be alert, spot fraudulent orders
and establish procedures to deal with questionable transactions;
2. If
it seems too good to be true, it probably is – refund the sale if necessary and
move on;
3. Always
ensure that payment for goods have been made and cleared before shipping any
goods;
4. Check
if the customer and card details marry up by contacting your payment processor;
5. With
a card not present transaction, the retailer is 100% liable for any fraud;
6. Watch
out for the following combination: online orders for the most expensive
products, free email addresses such as Yahoo! or Hotmail and requests for
priority shipping;
7. Ask
for proof of name and address and call the customer number, if one is
available, to make sure that the business exits.
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